Initial Disclosure

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with an Initial Disclosure Document to help you decide if our services are right for you. This document provides information about contractcars.com, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint, and details about the Financial Services Compensation Scheme.

About contractcars.com

Contractcars.com is authorized and regulated by the Financial Conduct Authority. Contractcars.com is a credit broker, not a lender. We provide motor vehicle finance brokerage services to customers via third party finance providers on business and personal contract hire agreements. Our registered address is 12 Ambassador Place, Stockport Road, Altrincham, Cheshire. WA15 8DB. Our Financial Conduct Authority Firm Reference Number is 662026. You can verify our status on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk

The services we provide

We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements, or general information relating to finance products. In assessing your requirements we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information so that we can try to match you with the most suitable product.

The products we use

As a Financial Conduct Authority regulated credit broker, we may introduce you to a range of finance providers who may be able to help you finance your vehicle and provide other products/services, such as vehicle maintenance and servicing packages.

We will only offer products from a carefully selected panel of finance providers. We will not refer you outside of this panel. You can ask us for a list of the suppliers who provide our finance and insurance products. All the products we offer are optional.

We may receive a fee for introducing you to one of our many lenders who assists with your agreement.

The charge for our services

We charge a base rental fee of £500 + VAT for our services. The base rental fee charged by contractcars.com for our service and represents the costs incurred for arranging the sale, ordering the vehicle, arranging the finance and organizing delivery of the vehicle. This base rental fee is payable by debit or credit card or by BACs payment and is taken once finance approval has been received, along with all relevant paperwork signed by yourself instructing us to place an order on your behalf. Credit card payments will be subject to a 2% charge.

A documentation/processing fee of £250 + VAT will be added and collected on order.

The regulator

Contractcars.com is authorized and regulated by the Financial Conduct Authority. Our registered address is 12 Ambassador Place, Stockport Road, Altrincham, Cheshire. WA15 8DB. Our Firm Reference Number is 662026 . You can check this on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk

You may also to entitled to compensation from the scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements is available from the FSCS. The credit brokerage services we provide are not protected under the FSCS.

Dispute Resolution and Complaints

We work hard to ensure that the services we offer are fair and that our communication to our customers is clear and not misleading. However, if you are unhappy with our service and you wish to register a complaint, please contact us:

Writing:   Complaints Department, 12 Ambassador Place, Stockport Road, Altrincham, Cheshire. WA15 8DB
Phone:    Tel: 0161 233 0085
Email:      [email protected]

To help us resolve your problem, you should provide the following information:

  • Your full name and contact information
  • Full details of your complaint
  • Your lease agreement details
  • Details of what you would like us to do to put things right
  • Photocopies of any relevant paperwork

We will answer any complaints as quickly as possible but always within eight weeks.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

A copy of our full complaints procedure is also available here: Complaints Procedure

The Financial Services Compensation Scheme (FSCS)

You may also be entitled to compensation from the Scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim.

Further information about compensation scheme arrangements is available from the FSCS.

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